IIvan C. Vila is the founding owner at VisualScape, Inc. He earned his Bachelor’s of Science degree in Business Administration at Florida International University, and has been able to put all his knowledge, experience and training into growing and developing VisualScape, Inc into a multimillion dollar corporation.
Ivan is a winner of numerous landscape awards, and has many notable projects to his credit. In 2012, VisualScape was named The Landscape Contractor of the Year by the Latin Builder’s Association. The Town of Cutler Bay and other municipalities have also recognized VisualScape’s beautification projects.Read more
Ivan has been diligently involved in the landscape industry for over 19 years. His vision is to consistently expand his knowledge and to continue providing the best customer experience. With a proven track record, Ivan has implemented customer service initiatives and quality control measures in two nationally acclaimed industry companies. He focuses in the overall growth strategy of VisualScape, building client relationships, and promoting a culture of success through integrity and commitment. Ivan has the following active licenses- Irrigation Specialty Contractor, Dealer in agricultural and consumer services, Limited Commercial Landscape Maintenance, Fertilizer applicator, and is a certified arborist.
Ivan C. Vila is an active member in the Florida Nursery Growers and Landscapers Association (FNGLA), International Society of Arboricultural (ISA), Tree Care Industry Association (TCIA) and Irrigation Association (IA).
Ivan is a strong civil leader and community supporter, active on many boards and charitable organizations. A devoted father, married to Francesca Vila, and has two beautiful children. His personal interests include fishing, boating, carpentry, and traveling with his family.
JJuan Carlos Vila launched his landscape company, Vila & Son in 1984, three years after arriving in the U.S. with his family. As CEO of this award-winning $70 million-a-year company, he oversaw a staff of 750 employees spread among its five branches, three satellite offices and corporate office.
Vila’s main focus was the overall growth strategy of the organization, building client relationships, and promoting a culture of success through integrity and commitment.Read more
Vila & Son received many accolades over the years. Some recognitions included the Florida Regional Minority Business Council “MBE Supplier of the Year” award 2008; awards from 2004-08 respectively, from the Florida Nursery Growers Landscape Association for various projects; the Latin Builders Association “Architectural Planning/Designer of the Year” as well as “Director of the Year” awards 2007, and “Excellence in Contracting” award 2007 from Designers and Builders Alliance among others.
His community work is both local and international. In addition to being executive director of the Latin Builders Association (LBA), Juan Carlos was an active member of Associated Builders & Contractors (ABC), Professional Landcare Network (PLANET), American Society of Landscape Architects (ASLA), Florida Nursery Growers and Landscapers Association (FNGLA), and is past chairman of Florida International University’s Honors College Community Advisory Board. At the local level, he and his company had contributed to Habitat for Humanity of Greater Miami, building homes for low-income families; worked along with community leaders and the Miami River Commission in the rehabilitation of the Miami River and has dedicated much of its efforts in support of the Fisher House MVA, a home away from home for military families whose loved ones are being treated at a military hospital. At the international level, Mr. Vila was chosen to participate in the Joint Civilian Orientation Conference of the United States Department of Defense (JCOC), where he has traveled abroad to visit troops and accompanied them on community-building missions.
Through his participation, he hopes to continue contributing to all the communities .
Juan C. Vila has more than 30 years of experience in the green industry, most of them owning an award-winning, state-wide, $70-million a year landscaping company with more than 705 employees. His main focus has always been the building of client relationships and promoting a culture of success through integrity and commitment in his enterprises. At VisualScape Inc he is responsible for operations, oversees scheduling, and is in constant communication with the CRM (customer relations manager) at all times to ensure the customer is aware of what services are taking place on the property on any given day.
Born in Camaguey, Cuba, Juan Carlos attended the university where he studied veterinary medicine. His studies were interrupted when he and his family had the opportunity to come to the United States. His is married to Belinda Vila and together they have four children. His personal interests include travel, fishing, hunting and reading business books.
Our Experience Speaks For Itself
On-going training and education.
VisualScape understands that in order to provide the essential skills & knowledge to deliver quality landscape & horticultural services required by our clients, we must rely on our employees to be trained in their specific areas of responsibility. This enables our team to complete their assigned tasks utilizing proven industry practices.
Quality Assurance Process Includes:
- Site Evaluations
- Site Cleanliness Audits
- Risk Management
- Scope of Service Reviews
- Corrective Actions
- Crew Training
- Client Relations Management
Customer Relations Manager
The CRM model’s main objective is to provide clear and proactive communication to our customers in order to enhance customer satisfaction. The CRM model takes what is known as the “Account Manager” role, and splits it in two: CRM (responsible for customer communication and development), and PM -production manager – (responsible for production).
What this means to our customers:
- One point of contact
- Monthly evaluations
- Clear and pro-active communication
- Provide landscape budgets & solutions
- Accountability and improved quality
- Quick response time
Training & Development
of Our Team.
Employee Orientations - VisualScape’s orientation is the introduction of employees to their jobs, co-workers and the organization by providing them with information regarding such items as quality service and safety standards, policies, procedures, company mission, goals, and culture.
Employee Performance Evaluations & Incentives - Our Company conducts yearly employee evaluations. Performance is measured and rewarded based on key competencies including safety, quality, customer service, and job performance. Incentives such as merit bonuses and/or barbeques for top production crews are given every month.
On the Job Training - We encourage our employees to seek certifications and explore external resources for business related training and education. In addition the Company provides internal training, for which we offer a wide variety of technical and non-technical courses in-house. We identify the needed courses through our site evaluations, customer feedback, performance evaluations and needs assessments. The training is conducted by our management team or resources such as vendors and suppliers that provide the latest trend and technology in the most commonly used industry equipment & products.
Safety Culture - VisualScape is committed to operate safely. We work nonstop to put in place and enforce strict observation of measures designed to protect our employees and the general public against accidents in the work place.
In order to nurture this culture we have the right processes & procedures in place to educate and provide our teams with the tools needed to perform their jobs safely. Some of these include:
- Weekly Safety Tool Box
- Equipment Operation Training
- High standards on Fleet & Equipment Maintenance
- Quarterly Safety Committee Meetings
- PPE Equipment provided by the company
- Site Evaluations for Hazards
- Safety Reward Program
About our fleet.
Employee Orientations VisualScape’s orientation is the introduction of employees to their jobs, co-workers and the organization by providing them with information regarding such items as quality service and safety standards, policies, procedures, company mission, goals, and culture. Employee Performance Evaluations & Incentives Our Company conducts yearly employee evaluations. Performance is measured and rewarded based on key competencies including safety, quality, customer service, and job performance. Incentives such as merit bonuses and/or barbeques for top production crews are given every month.